1. Scope
This Policy applies to personal information that Hashi Money Wiring LLC ("we", "us") collects when you visit our website, open an account, or use our custodial wallet and digital asset transfer services.
2. Information we collect
- Identity information: full legal name, date of birth, residential address, country of residence, and government-issued identification details and images, collected as part of KYC.
- Contact information: email address and, if provided, phone number.
- Account & transaction information: account identifiers, custodial wallet balances, transaction history, and counterparty addresses.
- Device & usage information: IP address, browser type, device identifiers, log data and similar technical information.
- Communications: messages you send to us through support channels.
3. How we use information
- To open and maintain your account and provide our services.
- To verify your identity and meet our AML, KYC and sanctions obligations.
- To detect, investigate and prevent fraud, abuse and security incidents.
- To comply with applicable law, regulation, court orders and lawful requests from government authorities.
- To improve and operate our website and services.
4. How we share information
We share personal information only as needed to operate our services and comply with applicable law, including with:
- Identity verification providers, fraud prevention vendors, and blockchain analytics providers.
- Payment, custody and infrastructure service providers under written contracts.
- Regulators, law enforcement and other authorities where required by law.
- Professional advisors (legal, accounting, audit) under appropriate confidentiality obligations.
We do not sell personal information.
5. Retention
We retain personal information for as long as necessary to provide our services and meet our legal, regulatory and recordkeeping obligations, including under the Bank Secrecy Act, which generally requires retention for at least five years after an account is closed.
6. Your choices & rights
Depending on your location, you may have rights to access, correct, delete or restrict the processing of your personal information. We will respond to verified requests in accordance with applicable law. Some information must be retained to meet legal obligations and may not be deleted on request.
7. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No system is perfectly secure; you are responsible for safeguarding your account credentials.
8. International transfers
Personal information may be processed in the United States or other countries where our service providers operate. We take steps designed to ensure appropriate protections for international transfers as required by applicable law.
9. Children
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
10. Changes
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact
Privacy questions or requests? Contact us at admin@faithexpressllc.com or by mail at 15203 Military RD S, Seattle, WA 98188-2141, United States.